FAQ

ABOUT PUDL

WHAT IS PUDL?

PUDL IS A MELBOURNE-BASED BRAND MAKING CONSIDERED CERAMIC HOMEWARES AND SMOKING AND INCENSE ACCESSORIES. IT DESIGNS ITS OWN HANDMADE CERAMICS AND CURATES A TIGHTLY EDITED RANGE FROM MAKERS LIKE TSUBOTA PEARL (TOKYO), HOLK (SWEDEN) AND ADDITION STUDIO (AUSTRALIA) — OBJECTS DESIGNED TO BE LEFT OUT, NOT HIDDEN AWAY.

WHERE ARE PUDL PRODUCTS MADE?

PUDL'S OWN CERAMICS — THE ASHTRAYS, INCENSE BURNERS AND STORAGE JARS — ARE WHEEL-THROWN AND HAND-FINISHED IN MELBOURNE, AUSTRALIA. THE WIDER RANGE IS MADE BY SPECIALIST MAKERS AROUND THE WORLD: TSUBOTA PEARL LIGHTERS IN TOKYO, HOLK ROLLING PAPERS IN SWEDEN, AND ADDITION STUDIO INCENSE IN AUSTRALIA.

ARE PUDL ACCESSORIES DESIGNED FOR CANNABIS?

YES — PUDL MAKES CONSIDERED ACCESSORIES FOR SMOKING AND INCENSE RITUALS, INCLUDING MEDICINAL CANNABIS, AS WELL AS TOBACCO, DRIED HERBS AND INCENSE. THE BRAND IS BUILT AROUND TREATING THESE AS EVERYDAY RITUALS WORTH GOOD OBJECTS, AND REDUCING THE STIGMA AROUND THEM.

CERAMICS

WHAT ARE PUDL'S CERAMICS MADE FROM?

PUDL CERAMICS ARE WHEEL-THROWN FROM HIGH-QUALITY AUSTRALIAN CLAY AND FINISHED WITH DURABLE GLAZES, BY HAND IN MELBOURNE. BECAUSE EACH PIECE IS HAND-FINISHED, SUBTLE VARIATIONS IN TONE AND FORM ARE NATURAL AND UNIQUE TO YOUR PIECE.

WHAT COLOURS DO PUDL CERAMICS COME IN?

THE PUDL CERAMIC RANGE COMES IN FOUR EARTHY TONES: ASH, MOSS, MIDNIGHT AND BARK. COLOURS MAY VARY SLIGHTLY BETWEEN PIECES DUE TO THE HANDMADE GLAZING PROCESS.

ARE THE CERAMIC BOWLS AND ASHTRAYS FOOD-SAFE?

YES — PIECES LIKE THE HOUSE OF PUFF BARROW STREET BOWL USE A FOOD-SAFE GLAZE, SO THEY WORK EQUALLY WELL AS A HERB BOWL, CATCH-ALL DISH OR ASHTRAY.

HOW DO I CARE FOR HANDMADE CERAMICS?

HAND WASH YOUR PUDL CERAMICS WITH WARM, SOAPY WATER AND AVOID HARSH ABRASIVES OR SUDDEN TEMPERATURE CHANGES, WHICH CAN STRESS THE GLAZE. THEY'RE MADE TO BE USED DAILY AND TO LAST FOR YEARS.

LIGHTERS

ARE TSUBOTA PEARL LIGHTERS REFILLABLE?

YES — EVERY TSUBOTA PEARL LIGHTER IS A REFILLABLE PETROL LIGHTER, DESIGNED TO BE REFILLED, REPAIRED AND CARRIED FOR YEARS RATHER THAN THROWN AWAY. THEY'RE MADE BY HAND IN TOKYO'S ASAKUSA DISTRICT.

HOW DO I REFILL A TSUBOTA PEARL LIGHTER?

REFILL YOUR TSUBOTA PEARL USING STANDARD LIGHTER FLUID, APPLIED TO THE COTTON WADDING AT THE BASE OF THE LIGHTER. LET IT ABSORB FOR A MOMENT BEFORE USE. REFILLING REGULARLY KEEPS THE WICK AND MECHANISM PERFORMING RELIABLY.

HOW DO I REPLACE THE FLINT?

WHEN THE FLINT WEARS DOWN, REPLACE IT WITH THE TSUBOTA PEARL FLINT REPLACEMENT PACK — A JAR OF 20 FLINTS ENGINEERED SLIGHTLY SOFTER TO PROTECT THE LIGHTER'S MICRO-WHEEL MECHANISM. THEY'RE COMPATIBLE WITH MOST FLINT-WHEEL LIGHTERS.

INCENSE

HOW DO I USE AN INCENSE HOLDER OR BURNER?

PLACE THE INCENSE STICK INTO THE HOLDER, LIGHT THE TIP, THEN GENTLY BLOW OUT THE FLAME SO IT GLOWS AND SMOULDERS. REST THE HOLDER ON A HEATPROOF SURFACE OR AN ASH CATCHER TO COLLECT THE ASH AS IT BURNS.

ARE THE INCENSE STICKS NATURAL?

YES — ADDITION STUDIO INCENSE IS MADE IN AUSTRALIA AND BLENDED FROM NATURAL ESSENTIAL OILS, WITH NO SYNTHETIC FRAGRANCE. IT COMES IN THREE SCENTS: BLUE GUM & LEMON MYRTLE, MANDARIN, LIME & BASIL, AND CEDARWOOD, SAGE & GERANIUM.

ROLLING PAPERS & ACCESSORIES

ARE HOLK ROLLING PAPERS FSC-CERTIFIED?

YES — HOLK ROLLING PAPERS ARE MADE FROM FSC-CERTIFIED MATERIALS, WITH INTEGRATED FILTER TIPS AND A MAGNETIC CLOSURE. THEY'RE DESIGNED TO BURN CLEANLY AND EVENLY WITH NO UNNECESSARY ADDITIVES.

WHAT SIZE ROLLS DOES THE HOLK CARRY CASE HOLD?

THE HOLK CARRY CASE HAS FOUR INTERNAL SLOTS SIZED FOR KING-SIZE ROLLS, PLUS AN AIRTIGHT BASE COMPARTMENT FOR EXTRA STORAGE. IT'S PRECISION-MADE FROM ANODISED ALUMINIUM WITH A MAGNETIC LID.

GLASSWARE

WHAT IS NWTN HOME GLASSWARE MADE FROM?

NWTN HOME PIECES ARE HAND-FINISHED FROM BOROSILICATE GLASS, CHOSEN FOR ITS STRENGTH AND HEAT RESISTANCE, WITH SILICONE COMPONENTS ON SELECT PIECES LIKE THE DECO GRAVITY PIPE.

HOW DO I CLEAN MY NWTN HOME GLASS PIECE?

CLEAN BOROSILICATE GLASS PIECES WITH A MIXTURE OF SEA SALT AND AT LEAST 70% ISOPROPYL ALCOHOL. SHAKE GENTLY, RINSE THOROUGHLY, AND LET DRY BEFORE USE.

WHAT COLOURWAYS ARE AVAILABLE?

ACROSS THE NWTN HOME RANGE THERE ARE SEVEN COLOURWAYS IN TOTAL: BALTIC AMBER, EMERALD, CLEAR, PETAL, ORCHID, CHARCOAL AND LAPIS. AVAILABILITY VARIES BY PIECE — THE DECO GRAVITY PIPE COMES IN FIVE (BALTIC AMBER, EMERALD, CLEAR, PETAL, ORCHID), WHILE THE DECO BUBBLER AND HIGHBALL HAND PIPE ARE ALSO AVAILABLE IN CHARCOAL AND LAPIS.

CAN I MIX AND MATCH COLOURS IN A BUNDLE?

YES — BOTH THE DECO DUO AND NWTN TRIO LET YOU MIX AND MATCH COLOURWAYS ACROSS THE INCLUDED PIECES.

DO THE BUNDLES SAVE ME MONEY?

YES. THE DECO DUO SAVES 10% AND THE NWTN TRIO SAVES 20% VERSUS BUYING THE PIECES SEPARATELY — BUT THE DISCOUNT ONLY APPLIES WHEN YOU PURCHASE THROUGH THE BUNDLE PRODUCT PAGE ITSELF. ADDING THE INDIVIDUAL PRODUCTS TO YOUR CART SEPARATELY WILL NOT APPLY THE BUNDLE DISCOUNT.

SHIPPING & RETURNS

WHERE DO YOU SHIP, AND HOW LONG DOES IT TAKE?

PUDL DISPATCHES ORDERS THE NEXT BUSINESS DAY AND SHIPS AUSTRALIA-WIDE VIA AUSTRALIA POST, TYPICALLY 3–7 BUSINESS DAYS FROM DISPATCH DEPENDING ON YOUR LOCATION.

DO YOU SHIP INTERNATIONALLY?

INTERNATIONAL SHIPPING IS AVAILABLE ON REQUEST VIA AUSTRALIA POST. EMAIL INFO@PUDL.STORE BEFORE PLACING YOUR ORDER AND WE'LL CONFIRM DELIVERY TIMEFRAMES AND COSTS. CUSTOMS DUTIES, TAXES OR IMPORT FEES MAY APPLY DEPENDING ON YOUR COUNTRY AND ARE THE RESPONSIBILITY OF THE CUSTOMER.

WHAT IS YOUR RETURNS POLICY?

YOU CAN REQUEST A RETURN WITHIN 14 DAYS OF DELIVERY. ITEMS MUST BE UNUSED AND IN THEIR ORIGINAL CONDITION AND PACKAGING.

DO YOU OFFER GIFT OPTIONS?

YES — SEVERAL PIECES ARE DESIGNED TO BE GIFTABLE, INCLUDING THE ADDITION STUDIO INCENSE SET AND THE HOLK 20-PACK METALLIC GIFT SET.