TERMS
LAST UPDATED: MARCH 2026
1. ABOUT US
THIS WEBSITE IS OPERATED BY PUDL, A BRAND OF ESSOR GROUP PTY LTD (ABN: 77 647 166 265 / ACN: 647 166 265), A MELBOURNE-BASED BUSINESS SELLING CERAMIC HOMEWARES AND LIFESTYLE ACCESSORIES. BY PLACING AN ORDER WITH US, YOU AGREE TO THE TERMS OUTLINED ON THIS PAGE.
FOR ANY ENQUIRIES, PLEASE CONTACT US AT INFO@PUDL.STORE OR VIA INSTAGRAM.
2. ORDER ACCEPTANCE
ALL ORDERS ARE SUBJECT TO AVAILABILITY AND ACCEPTANCE BY PUDL. AN ORDER IS NOT CONFIRMED UNTIL YOU RECEIVE AN ORDER CONFIRMATION VIA EMAIL. WE RESERVE THE RIGHT TO CANCEL OR REFUSE ANY ORDER AT OUR DISCRETION, INCLUDING IN THE EVENT OF STOCK DISCREPANCIES OR PRICING ERRORS.
3. PRICING & PAYMENT
ALL PRICES ARE LISTED IN AUSTRALIAN DOLLARS (AUD) AND INCLUDE GST WHERE APPLICABLE. WE ACCEPT PAYMENT VIA SHOP PAY, VISA, MASTERCARD, AMERICAN EXPRESS, UNION PAY, APPLE PAY, GOOGLE PAY AND PAYPAL. PAYMENT IS TAKEN AT THE TIME OF ORDER CONFIRMATION. PUDL RESERVES THE RIGHT TO UPDATE PRICING AT ANY TIME WITHOUT NOTICE.
4. PLATFORM & THIRD-PARTY FEES
THIS WEBSITE IS HOSTED AND OPERATED ON THE SHOPIFY PLATFORM. WHILE PUDL TAKES CARE IN MANAGING PRICING AND CHECKOUT, WE ARE NOT RESPONSIBLE FOR ANY ADDITIONAL FEES, CHARGES OR TERMS IMPOSED BY SHOPIFY OR ANY THIRD-PARTY PAYMENT PROCESSORS. BY COMPLETING A PURCHASE, YOU ACKNOWLEDGE THAT ADDITIONAL FEES MAY APPLY AND THAT THESE ARE OUTSIDE OF PUDL'S CONTROL.
5. SHIPPING & DELIVERY
WE SHIP WITHIN AUSTRALIA AS STANDARD. INTERNATIONAL SHIPPING IS AVAILABLE UPON REQUEST. PLEASE CONTACT US AT INFO@PUDL.STORE OR VIA INSTAGRAM BEFORE PLACING YOUR ORDER TO ARRANGE. ESTIMATED DELIVERY TIMEFRAMES ARE PROVIDED AT CHECKOUT AND ARE INDICATIVE ONLY. PUDL IS NOT LIABLE FOR DELAYS CAUSED BY THIRD-PARTY CARRIERS. RISK OF LOSS PASSES TO THE CUSTOMER UPON DISPATCH.
6. RETURNS & REFUNDS
WE ACCEPT RETURNS WITHIN 14 DAYS OF DELIVERY. TO BE ELIGIBLE, ITEMS MUST BE UNUSED AND RETURNED IN THEIR ORIGINAL PACKAGING. RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER UNLESS THE ITEM IS FAULTY OR INCORRECTLY SENT. UPON RECEIPT OF THE RETURNED ITEM, WE WILL OFFER A FULL REFUND OR EXCHANGE AT YOUR PREFERENCE.
OUR RETURNS POLICY DOES NOT LIMIT YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW.
7. AUSTRALIAN CONSUMER LAW
OUR PRODUCTS COME WITH GUARANTEES THAT CANNOT BE EXCLUDED UNDER AUSTRALIAN CONSUMER LAW. YOU ARE ENTITLED TO A REPLACEMENT OR REFUND FOR A MAJOR FAILURE AND COMPENSATION FOR ANY OTHER REASONABLY FORESEEABLE LOSS OR DAMAGE. YOU ARE ALSO ENTITLED TO HAVE GOODS REPAIRED OR REPLACED IF THEY FAIL TO BE OF ACCEPTABLE QUALITY AND THE FAILURE DOES NOT AMOUNT TO A MAJOR FAILURE.
8. AGE RESTRICTION
BY PURCHASING FROM PUDL, YOU CONFIRM THAT YOU ARE 18 YEARS OF AGE OR OLDER. PUDL RESERVES THE RIGHT TO CANCEL ANY ORDER WHERE AGE CANNOT BE REASONABLY CONFIRMED.
9. PRODUCT DISCLAIMER
PUDL SELLS LIFESTYLE ACCESSORIES AND CERAMIC HOMEWARE ONLY. WE DO NOT SELL ANY ILLICIT, CONTROLLED OR PROHIBITED SUBSTANCES. ALL PRODUCTS ARE SOLD FOR LEGAL USE ONLY. BY PURCHASING FROM PUDL, YOU AGREE TO USE OUR PRODUCTS IN ACCORDANCE WITH THE LAWS OF YOUR STATE OR TERRITORY.
10. INTELLECTUAL PROPERTY
ALL CONTENT ON THIS WEBSITE INCLUDING IMAGERY, COPY, PRODUCT NAMES AND BRANDING IS THE PROPERTY OF PUDL AND MAY NOT BE REPRODUCED OR USED WITHOUT WRITTEN PERMISSION.
11. LIMITATION OF LIABILITY
TO THE EXTENT PERMITTED BY LAW, PUDL'S LIABILITY IS LIMITED TO THE VALUE OF THE GOODS PURCHASED. WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSS ARISING FROM THE USE OF OUR PRODUCTS OR WEBSITE.
12. PRIVACY
WE ARE COMMITTED TO PROTECTING YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE PRIVACY ACT 1988 (CTH). PLEASE REFER TO OUR PRIVACY POLICY FOR FULL DETAILS ON HOW WE COLLECT, STORE AND USE YOUR DATA.
13. GOVERNING LAW
THESE TERMS ARE GOVERNED BY THE LAWS OF VICTORIA, AUSTRALIA. ANY DISPUTES WILL BE SUBJECT TO THE EXCLUSIVE JURISDICTION OF THE COURTS OF VICTORIA.
14. CHANGES TO TERMS
PUDL RESERVES THE RIGHT TO UPDATE THESE TERMS AT ANY TIME. CONTINUED USE OF THE WEBSITE FOLLOWING ANY CHANGES CONSTITUTES ACCEPTANCE OF THE UPDATED TERMS.
