PRIVACY

LAST UPDATED: 20 JULY 2026

PUDL IS A BRAND OF ESSOR GROUP PTY LTD (“PUDL”, “WE”, “US”, “OUR”), BASED IN MELBOURNE, VICTORIA, AUSTRALIA. THIS POLICY EXPLAINS HOW WE COLLECT, USE, DISCLOSE AND PROTECT PERSONAL INFORMATION WHEN YOU VISIT PUDL.STORE, BUY FROM US, OR CONTACT US.

WE HANDLE PERSONAL INFORMATION IN LINE WITH THE PRIVACY ACT 1988 (CTH) AND THE 13 AUSTRALIAN PRIVACY PRINCIPLES (APPS). SMALL BUSINESSES WITH AN ANNUAL TURNOVER OF $3 MILLION OR LESS ARE CURRENTLY EXEMPT FROM PARTS OF THE PRIVACY ACT, BUT WE HAVE CHOSEN TO FOLLOW THE APPS AS OUR STANDARD REGARDLESS.

WHAT WE COLLECT

IDENTITY AND CONTACT DETAILS

NAME, EMAIL ADDRESS, PHONE NUMBER, DELIVERY AND BILLING ADDRESS.

ORDER INFORMATION

ITEMS PURCHASED, ORDER VALUE, ORDER HISTORY, DELIVERY AND RETURNS DETAILS.

PAYMENT INFORMATION

PAYMENTS ARE PROCESSED BY OUR PAYMENT PROVIDERS. WE RECEIVE CONFIRMATION OF PAYMENT AND LIMITED DETAILS SUCH AS THE CARD TYPE AND LAST FOUR DIGITS. WE NEVER SEE OR STORE YOUR FULL CARD NUMBER.

ACCOUNT INFORMATION

IF YOU CREATE A CUSTOMER ACCOUNT, YOUR SIGN-IN DETAILS AND SAVED PREFERENCES. IF YOU SIGN IN USING A THIRD-PARTY SERVICE SUCH AS GOOGLE, WE RECEIVE ONLY YOUR EMAIL ADDRESS FROM THAT SERVICE.

MARKETING PREFERENCES

WHETHER YOU HAVE SUBSCRIBED TO OUR EMAIL LIST, AND WHETHER YOU OPEN OR CLICK OUR EMAILS.

DEVICE AND USAGE INFORMATION

IP ADDRESS, BROWSER AND DEVICE TYPE, PAGES VIEWED, REFERRING SITE, AND SIMILAR ANALYTICS DATA COLLECTED THROUGH COOKIES AND COMPARABLE TECHNOLOGIES.

CORRESPONDENCE

MESSAGES YOU SEND US BY EMAIL, CONTACT FORM OR SOCIAL MEDIA.

HOW WE COLLECT IT

DIRECTLY FROM YOU WHEN YOU PLACE AN ORDER, CREATE AN ACCOUNT, SUBSCRIBE TO OUR LIST OR CONTACT US; AND AUTOMATICALLY THROUGH COOKIES AND ANALYTICS WHEN YOU USE OUR WEBSITE. WE DO NOT BUY PERSONAL INFORMATION FROM THIRD PARTIES.

WHY WE USE IT

TO PROCESS, FULFIL AND DELIVER YOUR ORDERS, AND HANDLE RETURNS, EXCHANGES AND REFUNDS. TO COMMUNICATE WITH YOU ABOUT YOUR ORDER AND RESPOND TO ENQUIRIES. TO SEND MARKETING EMAILS, WHERE YOU HAVE OPTED IN. TO OPERATE, SECURE AND IMPROVE OUR WEBSITE AND PRODUCT RANGE. TO DETECT AND PREVENT FRAUD. TO MEET OUR LEGAL, TAX AND ACCOUNTING OBLIGATIONS.

WE DO NOT USE AUTOMATED DECISION-MAKING OR PROFILING THAT PRODUCES LEGAL OR SIMILARLY SIGNIFICANT EFFECTS FOR YOU.

WHO WE SHARE IT WITH

WE DO NOT SELL YOUR PERSONAL INFORMATION. WE SHARE IT ONLY WITH SERVICE PROVIDERS WHO HELP US RUN THE BUSINESS, AND ONLY AS NEEDED: SHOPIFY, OUR ECOMMERCE PLATFORM; OUR PAYMENT PROVIDERS; DELIVERY PARTNERS INCLUDING AUSTRALIA POST; EMAIL AND MARKETING TOOLS; ANALYTICS AND ADVERTISING PROVIDERS INCLUDING GOOGLE AND META; AND PROFESSIONAL ADVISERS OR AUTHORITIES WHERE REQUIRED BY LAW.

OVERSEAS DISCLOSURE

SOME OF OUR SERVICE PROVIDERS STORE OR PROCESS DATA OUTSIDE AUSTRALIA — PRINCIPALLY IN THE UNITED STATES, CANADA AND THE EUROPEAN UNION. THIS INCLUDES SHOPIFY, GOOGLE AND META. WHERE WE DISCLOSE PERSONAL INFORMATION OVERSEAS, WE TAKE REASONABLE STEPS TO ENSURE IT IS HANDLED CONSISTENTLY WITH THE AUSTRALIAN PRIVACY PRINCIPLES, BUT OVERSEAS RECIPIENTS MAY BE SUBJECT TO DIFFERENT LAWS FROM THOSE IN AUSTRALIA.

COOKIES

OUR WEBSITE USES COOKIES AND SIMILAR TECHNOLOGIES FOR ESSENTIAL FUNCTIONS SUCH AS KEEPING ITEMS IN YOUR CART AND KEEPING YOU SIGNED IN, FOR ANALYTICS, AND FOR ADVERTISING MEASUREMENT. YOU CAN CONTROL OR BLOCK COOKIES THROUGH YOUR BROWSER SETTINGS, THOUGH SOME PARTS OF THE SITE MAY NOT WORK PROPERLY IF YOU DO.

MARKETING AND UNSUBSCRIBING

WE ONLY SEND MARKETING EMAILS TO PEOPLE WHO HAVE OPTED IN. EVERY MARKETING EMAIL INCLUDES A WORKING UNSUBSCRIBE LINK AND OUR CONTACT DETAILS, IN LINE WITH THE SPAM ACT 2003 (CTH). UNSUBSCRIBING DOES NOT STOP TRANSACTIONAL MESSAGES ABOUT ORDERS YOU HAVE PLACED.

HOW WE KEEP IT SECURE

WE TAKE REASONABLE STEPS TO PROTECT PERSONAL INFORMATION FROM MISUSE, INTERFERENCE, LOSS AND UNAUTHORISED ACCESS, MODIFICATION OR DISCLOSURE. OUR STORE RUNS ON SHOPIFY, WHICH MAINTAINS PCI DSS COMPLIANCE FOR PAYMENT HANDLING AND ENCRYPTS DATA IN TRANSIT USING TLS. NO METHOD OF TRANSMISSION OR STORAGE IS COMPLETELY SECURE, AND WE CANNOT GUARANTEE ABSOLUTE SECURITY.

HOW LONG WE KEEP IT

WE KEEP ORDER AND TRANSACTION RECORDS FOR AT LEAST SEVEN YEARS TO MEET AUSTRALIAN TAX AND BUSINESS RECORD-KEEPING OBLIGATIONS. MARKETING CONTACT DETAILS ARE KEPT UNTIL YOU UNSUBSCRIBE OR ASK US TO DELETE THEM. OTHER INFORMATION IS KEPT ONLY AS LONG AS WE NEED IT FOR THE PURPOSES DESCRIBED ABOVE.

ACCESSING AND CORRECTING YOUR INFORMATION

YOU CAN ASK US FOR A COPY OF THE PERSONAL INFORMATION WE HOLD ABOUT YOU, ASK US TO CORRECT IT IF IT IS WRONG, OR ASK US TO DELETE IT WHERE WE ARE NOT REQUIRED TO KEEP IT. EMAIL INFO@PUDL.STORE. WE WILL RESPOND WITHIN A REASONABLE PERIOD, NORMALLY WITHIN 30 DAYS. WE MAY NEED TO VERIFY YOUR IDENTITY FIRST.

DATA BREACHES

IF A DATA BREACH OCCURS THAT IS LIKELY TO RESULT IN SERIOUS HARM, WE WILL ASSESS IT PROMPTLY AND, WHERE REQUIRED, NOTIFY AFFECTED INDIVIDUALS AND THE OFFICE OF THE AUSTRALIAN INFORMATION COMMISSIONER IN ACCORDANCE WITH THE NOTIFIABLE DATA BREACHES SCHEME.

CHILDREN

OUR PRODUCTS ARE INTENDED FOR ADULTS. WE DO NOT KNOWINGLY COLLECT PERSONAL INFORMATION FROM ANYONE UNDER 18. IF YOU BELIEVE WE HAVE, CONTACT US AND WE WILL DELETE IT.

COMPLAINTS

IF YOU THINK WE HAVE MISHANDLED YOUR PERSONAL INFORMATION, CONTACT US FIRST AT INFO@PUDL.STORE AND WE WILL INVESTIGATE AND RESPOND. IF YOU ARE NOT SATISFIED WITH OUR RESPONSE, YOU CAN COMPLAIN TO THE OFFICE OF THE AUSTRALIAN INFORMATION COMMISSIONER (OAIC) AT OAIC.GOV.AU OR ON 1300 363 992.

CHANGES TO THIS POLICY

WE MAY UPDATE THIS POLICY FROM TIME TO TIME. THE CURRENT VERSION IS ALWAYS AVAILABLE ON THIS PAGE, WITH THE DATE IT WAS LAST UPDATED SHOWN AT THE TOP.

CONTACT US

ESSOR GROUP PTY LTD (TRADING AS PUDL)
MELBOURNE, VICTORIA, AUSTRALIA
EMAIL: INFO@PUDL.STORE